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FAQ Frequently Asked Questions
Just follow these simple steps:
- Register an account as a member or sign in at www.vantage.com.my
- Please choose the desired item(s) and add them to the shopping cart.
- Go to the order summary to confirm your order.
- Check out and fill up shipping information.
- Choose the payment method.
- Check out the order and make payment.
- Receive order confirmation by email.
An “Order Confirmation” email will be sent to your registered email address. If you do not receive the email, please contact us at cs@vantage.com.my stating your Order ID and name.
We regret to inform you that all orders cannot be canceled after being placed. Kindly ensure that you have checked and validated all details and information before you proceed with payment.
We accept credit card (Visa/Master) payments, local bank online transfer (FPX) from major banks in Malaysia, mobile wallet payments such as Boost, GrabPay and Touch ‘n Go.
You can also split your purchase into 3 payments and pay via Atome.
Yes. There are a few ways:
- You can pay by COD if you purchase Vantage products from GoShop.
- You can contact us at www.wasap.my/60164202176 and we’ll provide the contact number of the Vantage Dropship Entrepreneur near you for COD.
- You are welcome to purchase in our showroom located in Section 13, Petaling Jaya, Selangor too.
We accept payment in Malaysian Ringgit (RM)
We partner with GDex for deliveries in Peninsular Malaysia and Pos Malaysia for East Malaysia deliveries.
| Area | Courier Type | Days to receive from ordering |
| Main areas in Peninsular Malaysia | Standard GDex Delivery | 2 – 4 working days |
| Rural areas in Peninsular Malaysia | Standard GDex Delivery | 3 – 6 working days |
| East Malaysia | Pos Malaysia Air Parcel | 5 – 7 working days |
| East Malaysia | Pos Malaysia Sea Parcel | 18 – 30 working days |
Orders paid via Atome will take extra 4-7 working days to receive.
Delivery time depends on the nature of your order, the logistics partner, and when your order was picked up by them.
This calculation excludes public holidays, special promotion days, the logistics partner’s non-working days, and other circumstances beyond our control.
No, you can only specify one address per order. If you wish to ship items to multiple addresses, please place separate orders for each address. Delivery fees will be charged per order.
Standard Rate*
| Area | Order Amount | Shipping Charges |
| Peninsular Malaysia | Below RM300 | RM10 |
| Above RM300 | Free Delivery | |
| East Malaysia | Determined by the parcel weight | |
No, all orders made on Vantage website will be sent by courier delivery. If you wish to pick up your own order, please purchase at Vantage HQ showroom in Section 13, Petaling Jaya, Selangor.
No. Vantage porcelain items are made from Kaolin, feldspar, quartz and clay.
No. Vantage has upgraded our porcelain items. They are not only lightweight, but also fade-resistant and durable.
- Vantage official website www.vantage.com.my
- Shopee Vantage HQ Official Store https://shopee.com.my/vantage.malaysia
- Lazada Vantage HQ Flagship Store https://www.lazada.com.my/shop/vantage-hq
- Vantage Dropship Entrepreneur (VDE)
- Vantage HQ Showroom at Section 13, Petaling Jaya, Selangor
- Duty Free Shops
- PERNAMA
Yes. We provide laser engraving service on our non-stick cookware, utensil holder and knife sets. We also offer custom printing on porcelain items for corporate orders.
Please contact us at 016-4202176 for quotations.
Contact
- Tel: 03-7954 6688
- Fax: 03-7957 2176
- Careline : 016 218 9494
- Email: info@vantage.com.my
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